Can you mend my item right away?
Probably not. There is a lot of demand for my services (thank you all!), so I understand that it can be hard to catch when my books are open for appointments. On my homepage you will either be able to click “submit items for mending” or “email me when you’re open again”.
However, emergencies happen. There are weddings and funerals and items loved by children. Send me an email if your need is urgent. (items being given as gifts do not fall into this category)
What’s the process?
On the homepage you will see if you books are open or not. Either sign up to be alerted when the books open, or click the “Submit items for mending” button.
Fill out this form, please include photos! If you send me some photos, I can send you a quote for your mend.
Local
I’ll send you a link to schedule your drop-off. My home/workplace is near the Nike Campus in Beaverton Oregon. The exact address will be in the appointment confirmation email.
Please bring a limit of 2-3 items per appointment. You will be able to drop off more when you pick up your first batch.
When you come, we can look at your item together and mark any spots that need work. You can speed this up by pre-marking the spots, or even skip this if you’re in a hurry or the damage is super obvious. However, I only guarantee I will fix all the marked spots (and I always look for more).
We’ll talk about the work I plan on doing and you can see some examples of what your mend will look like. I’ll give you a solid price (hopefully just confirming the quote) and an expected time for pickup.
When I’m done with your mend, I will call, email, or text you to let you know that your item is ready for pick up. You can come retrieve it during open hours and from the same location.
Payment is expected on pickup. I can accept card payment, venmo, or cash (though I rarely have change).
I can hang on to your item for up to 4 months, but after that I will consider it abandoned and it will be donated.
Mail in
Please put a pin or a piece of tape near EACH spot that needs mending. I will also look over your whole piece for more spots to fix or tidy up, but I am not responsible for missing any unpinned spots.
When I email you with your quote I will also send you my address. You are responsible for shipping to my home and I will also charge you for the cost of return shipping when I’m done.
Once I have your item I will contact you if there are any more questions, uncertainties, or issues that arise.
When I’m done mending I’ll send you an email and a bill you can pay online. The return shipping fee will be included. I use “Square” for payment. It’s a secure way for you to pay with your card online. If you’d prefer to use cash or check, just let me know.
As soon as it’s been paid, I’ll ship off your items and send you the tracking number. I usually ship with USPS and select “insure up to $100”. Please let me know if you would like anything more than that. Once I drop off the package with USPS they assume full responsibility and any further issues will have to be brought up with them (we’ve never had any issues, this is just an fyi).
What sort of items do you repair?
Knit items, especially handknit, are my bread and butter. I will also repair crocheted and woven items. Basically, of you see yarn or wool, send it my way!
My item is really badly damaged, can you fix it?
Probably! Check out the gallery for some pretty gnarly repairs!
However, some items have simply reached the end of their lives and I may advise that it not be mended.
If I’m able to accept your item, it may have to go into a slower queue for my more complicated projects.
Can you resize this sweater?
Rarely, but it never hurts to ask, send me a photo! I accept resizing on a case by case basis.
What sort of materials do you use?
My favorite mending thread is 75% wool and 25% nylon. Most of my mends will be done with either wool or cotton. Don’t worry, my mends will blend in with your cashmere or alpaca just fine.
What if I can’t afford your prices?
Send me a message, let me know your budget (even if it’s zero). I started this business because I’m passionate about fixing things that are broken, so lets work something out.
It’s also normally much cheaper to take a 1 hour lesson from me!
Do you give classes?
Yes! I also can do private lessons for local students, just send me a message!
Village Mending 